Communication is Key

By Badriyyah Al-Islam

“Now what is that supposed to mean?”  If you have ever spoken these words after listening to a political speech, following detour signs on the highway or deciphering the latest email from your boss, you already know how important it is to communicate effectively.

The American workplace is changing.  Just a few years ago, most people found themselves in an industry that manufactured and sold products—like cars, clothes, corn and computers.  Today, rather than make and sell widgets, most U.S. companies sell information and services.  In this growing knowledge economy, effective communication is not only a résumé builder but a necessary survival skill.  When over 100 people apply for that 1 big job, distinguish yourself from the pack by displaying strong communication skills.

Whether spoken, written, or tapped out in Morse code, it is important to relay what you mean.  The communication process includes a sender, a message and a receiver.  A misstep at any stage of the process can cause confusion, delay projects, and waste money. 

Here are some tips for creating effective communication in the workplace:

1. Be clear.—An office memo may not be the place for big words and complicated sentences.  Create a simple message that is easy to understand and your boss (and colleagues) will thank you.  

2. Be brief.—Every unnecessary word in a report, invoice, or email has the potential to cause confusion.  Trim the fat from your writing and make it easier for others to understand your message.

3. Get feedback.—Allow the people who receive your message to ask follow-up questions and express concerns.  Answering a two-minute question now can save two hours of work later.

4. Review your message.—Never send an email or post a flyer without checking grammar and spelling.  Read every electronically produced message at least three times before it’s finalized.  And if it’s really important, let a coworker read it as well.  This includes word documents and PowerPoint presentations.   

5. Use the right medium.—Email is great, but it may not be the most effective way to communicate your message.  Sometimes making a phone call, meeting someone for lunch, or calling a short meeting offers a better method for getting your message across. 

Good communication creates a productive work environment.  Whether giving instructions, passing on information, or rallying staff members, be the professional who creates a clear message and you are already a step above the rest.

To get help with your writing, visit Badriyyah at http://writeexpressions.weebly.com